Strong Spas is a leading manufacturer in the hot tub industry, known for our custom-built spas made in the USA. With a commitment to quality and innovation, we have been a global leader since 1994, distributing our products to over 40 countries. Our mission is to foster a culture of passion and effective communication among our team members.

Summary

As a Customer Service Representative at Strong Spas, you will play an essential role in ensuring customer satisfaction by providing exceptional support and assistance. This position is vital to upholding our brand's reputation for quality service as we continue to lead the spa manufacturing industry.

Responsibilities

• Respond promptly to customer inquiries via phone, email, and chat.
• Provide accurate information regarding products, orders, and services.
• Assist customers with troubleshooting and resolving issues effectively.
• Maintain detailed records of customer interactions and transactions.
• Collaborate with other departments to ensure customer needs are met.
• Contribute to improving customer service processes and procedures.

Requirements

• Proven experience in a customer service or call center environment.
• Excellent communication skills, both verbal and written.
• Strong phone etiquette and professionalism in all interactions.
• Ability to analyze customer needs and provide appropriate solutions.
• Bilingual or multilingual abilities are a plus but not required.
• Familiarity with office software and computerized systems.

If you are passionate about delivering outstanding customer service and want to be part of an innovative team at Strong Spas, we invite you to apply today!